Refund policy

Return & Shipping Policy

Contact

If you’re not completely satisfied with your purchase, please contact our Customer Service team at infomimusa.pr@gmail.com before sending any items back.

Returns & Store Credit

Return Requests

  • Return requests must be initiated within 10 calendar days of the delivery date (the date shown as “Delivered” on your tracking).

  • Our team reviews return requests Monday–Friday, 9:00 AM–5:00 PM AST.

  • You will receive instructions by email within 1–7 business days.

Processing

  • Once your return is received and approved, please allow 1–5 business days for processing.

  • All accepted returns are issued as store credit. Refunds to the original payment method are not available.

Condition Requirements

  • Items must be returned in original, unworn, and unaltered condition with all Mimusa packaging intact.

  • Earrings are non-returnable due to hygiene reasons.

  • Returns that do not meet these conditions will be sent back to the customer at their expense.

Return Shipping

Customers are responsible for return shipping costs.

  • We recommend using a tracked and insured shipping method.

  • Mimusa is not responsible for items lost in transit.

Important

  • Please inspect your order upon arrival. Items damaged by customer handling or negligence are not eligible for store credit.

Damaged or Defective Pieces

  • You have 7 days from delivery to request a repair or replacement for a manufacturing defect.

  • Submit photos and a description of the issue to infomimusa.pr@gmail.com.

  • After the 7-day period, repairs may still be available for a fee, and the item will be considered final sale.

  • Normal wear, water exposure, sweat, or pH reactions are not considered defects.

Order Fulfillment

  • Most Mimusa pieces are made to order. Orders typically take up to 2 weeks to process (this is an estimate, not a guarantee).

  • Processing time does not include shipping time.

  • Orders are processed Monday–Friday, excluding holidays.

Shipping

Domestic Shipping (U.S. & Puerto Rico)

  • All orders ship via USPS.

  • Shipping begins once your order enters the fulfillment stage, not on the order date.

  • You will receive a confirmation email with tracking once your order ships.

  • Mimusa is not responsible for lost, stolen, or damaged packages after they leave our facility.

Shipping Fees & Taxes

  • Shipping fees are calculated after discounts and promotions.

  • Additional taxes or duties may apply depending on your location.

  • Mimusa is not liable for delays due to customs, geographic restrictions, or local regulations.

Lost or Misdelivered Packages

  • Mimusa is not responsible for packages lost or stolen after leaving our facility when shipped to the correct address.

  • Orders shipped to an incorrect address provided by the customer are the customer’s responsibility.

  • Customers may file a missing-mail claim directly with USPS:
    USPS Missing Mail Claim

  • Replacements or refunds are not issued unless the original order is returned to us in perfect, unused condition.

Order Errors

  • If you receive an incorrect or missing item, notify us within 48 hours of delivery with photos and your order number.

  • Claims made after this window may not be accepted.

  • Verified claims will be corrected or replaced at no cost.

  • Fraudulent claims may result in order cancellation or legal action.

Repairs

  • Jewelry may be eligible for a one-time repair (a fee may apply).

  • Once repaired, the piece is considered final sale and cannot be returned or exchanged.

Legal Notice

This policy is governed by the laws of Puerto Rico, U.S.

Mimusa reserves the right to update or modify this policy at any time. Changes apply to orders placed after the effective date.